-We ship from Bali, Indonesia via EMS International.
-International Shipping generally takes between 4 and 7 business days via to most places around the world. However, it may take longer depending on your local postal services. We are absolutely not responsible for local government and custom charges and delays due to local or internal bureaucracy. Please also allow up to 3 business days of processing time. Custom made items will take longer as they need to be manufactured. Please also note that purchases made on weekends will need an extra day for the shipment processing. All pieces come in a signature Bahagia Jewellery Box and Satchel.
-Losses and extreme delays are unusual but can occur especially during the busiest times of the year. While we do our very best to assist you it is your responsibility to contact your local postal company once the package has left Indonesia and it is in your country's territory. Each country has different laws and custom and importation taxes and local delivery procedures. Once a package is considered lost or damaged we will look into each case and we will gladly offer you a full refund or replacement if proved that it was caused by our mistake (eg: misspelled or incomplete address written on parcel).